FrieslandCampina cookie policy

FrieslandCampina cookie policy

Every day Royal FrieslandCampina provides millions of consumers all over the world with dairy products containing valuable nutrients. At FrieslandCampina we feel accountable to protect your data and safeguard your privacy. We believe in the importance of keeping our services transparent, personal and reliable. Therefore, we developed this FrieslandCampina Cookie policy to explain why we use cookies and how we use them. We invite you to familiarize yourself with this Cookie policy.

  • 1. When does this Cookie policy apply?

    This Cookie policy applies to all FrieslandCampina websites that target the Dutch market and that contain cookies or similar techniques. You can learn more about FrieslandCampina, our offices, our brands and our services on ( More details about our websites can be found in the chapter ‘what cookies do we use’ below.

  • 2. What are cookies?

    Cookies are small data files that your browser places on your computer or your mobile device. Cookies help your browser navigate our websites.
    There are several types of cookies, varying from cookies that remember your language preferences to advertising cookies. We use them for a variety of purposes. Some of the cookies we use are session cookies and only last until you close your browser, others are persistent cookies which are stored on your computer for a longer period of time. Cookies themselves cannot collect any information stored on your computer.

  • 3. Why do we use cookies?

    Cookies help us to improve our websites. We use cookies to learn more about the way you interact with the FrieslandCampina websites and apps. Cookies remember for instance the type of browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which remain as your default settings when you revisit the website. Cookies also allow you to rate pages and fill in comment forms. We believe that the cookies we use enhance your user experience when visiting our websites.

  • 4. What types of cookies do we use?

    We are using these types of cookies:
    Essential cookies: these cookies are essential to the functioning of our websites and apps.
    Functionality cookies: these cookies remember your preferences for a website, such as language preference, usernames or shopping basket.
    Performance cookies: these cookies capture website and app usage information on an abstract level and are used to provide analytics and metrics such as the number of visitors and which pages are most frequently accessed. These cookies include Google Analytics (see also below).
    Targeting or Advertising cookies: these cookies are used to collect information about browser habits and can be used to customize advertising and marketing. These cookies are – most of the time – third party cookies (see 6 below).
    If required by law, we will ask your consent before using cookies (by way of a ‘pop-up’).

  • 5. What cookies do we use?

    The cookies we use are not the same for all websites. Here you find the most recent list of cookies, domains, purposes and retention periods of the cookies we use.

    Name cookie Domain that uses the cookie Purpose Retention period
    FrieslandCampinaLanguage Functionality cookie.This cookie is used to set and remember your language preferences (EN or NL) Unknown lifespan
    cc_cookie_decline Functionality cookie.These cookies are used to register your acceptance or refusal of cookies. >Unknown lifespan
    Functionality cookie.This cookie enables you to login with your (Eurosparen) account. 1 year
    Functionality cookie.This cookie remembers your shopping basket, also when you leave the website. 1 year
    (In localstorage)
    Functionality cookie.This cookie remembers you cookie preferences. Unknown lifespan
    (In localstorage)
    Functionality cookie.Tracking live account saldo Eurosparen Euro's Unknown lifespan
    (In localstorage)
    Functionality cookie.This cookie enables you to see the last visited product in the webshop. Unknown lifespan
    Functionality cookie.This cookie is to identify your unique session on the website (session cookie) and to remember the inserted data in the contact form. Session duration
    wp-settings-1 /wp-
    Functionality cookie.These cookies are being used for a proper functioning of the website and for user convenience. Unknown lifespan
    _chocomel#lang Functionality cookie.This cookie remembers your language preferences Session duration
    wp-test-cookie Functionality cookie.This cookie is used to test whether your current browser uses/enables cookies. Unknown lifespan
    Cookiecookie Functionality cookie.This cookie enables the cookie pop-up and remembers your preferences. More than a year
    items_in_cart Functionality cookie.These two cookies contain information about the cart and helps us know when the cart data changes. Session duration
    ASP NET_Session_id Functionality cookie. This cookie is to identify your unique session on the website (session cookie) Session duration

    The above list will be updated regularly, but we cannot fully guarantee its completeness.

  • 6. Do we use third party cookies?

    Our websites and apps are using cookies of third parties, such as Facebook, Instagram, Youtube, Twitter and Addthis. These third parties may be able to monitor your use of the FrieslandCampina websites and apps. If you, for example, click on the social media buttons (e.g. likes), some of your personal information (such as your name and the fact that you are interested in our products) will also be visible for the social media provider and to visitors of your personal social media page.

    The use of such social media websites is covered by the conditions (including the privacy policy) of the social media platform. This Cookie policy does not apply to the use of such social media websites. Please have a look at the FrieslandCampina Privacy policy to find more information on how we treat your personal data, also in relation to social media platforms.

    We would like to be transparent and inform you properly about the third party cookies that can be placed by visiting our websites and using our apps. Here you find the most recent list of cookies, domains, third parties and retention periods:

    Name cookie Domain that uses the cookie Purpose Retention period cookie
    _utmz_sm_au_c(Google Analytics)
    Google Analytics is a web analysis service offered by Google Inc. (Google). Google Analytics uses cookies to enable the analysis of how users use the Website. Google uses aggregated statistical information to provide FrieslandCampina with insight into how users use the Website. More information on Google Analytics can be found here. _utma: 2 years
    _utmb: 15 minutes
    _utmc: end session_utmt: 1 day
    _utmz: 2 years_sm_au_c: session duration
    Facebook cookies. These cookies enable a prefill for the registration with your Facebook account 1 year
    _ga / _gat Performance cookie Unknown lifespan
    JSESSIONID /ahold_presumed
    _member_no /ahold_sso_status /cookie-informed
    AH related cookies.These cookies register products that have been added to your AH shopping cart. 1 year
    _Presence_act Facebook cookies. If you are logged into Facebook, Facebook can place these cookies on your computer through our website. These are – amongst others – needed to use the like functionality in messages and updating your status. _act: 90 dagen
    _datr: einde sessie
    others: unknown lifespan
    _S_P_CSM Third party cookie. Unknown lifespan

    The above list will be updated regularly, but we cannot fully guarantee its completeness.

  • 7. How do you reject and delete cookies?

    There are several ways to exclude or minimalize the use cookies on your device.

    a. If required by law, we will ask your consent before using cookies. It is up to you to accept or decline (e.g. by ignoring the cookie pop-up).

    b. You can also choose to reject or block the cookies set by FrieslandCampina or the websites of any third party suppliers by changing your browser settings. More information may be found in the help function of your browser.

    c. You can also visit for details on how to delete or reject cookies and for further information on cookies generally.

  • 8. Contact

    If you have any questions regarding this Cookie policy or the cookies being used by our websites, please let us know. You can contact us by clicking on the contact link on the website that forwarded you to this Cookie policy.

    Alternatively, go to the contact page of the FrieslandCampina corporate website (, look for your brand or product and find the contact details of the appropriate FrieslandCampina group company.

  • 9. Changes to this Cookie policy

    This Cookie policy may occasionally change when prompted by new developments or when our cookies change. FrieslandCampina advises you to read this Cookie policy regularly, in order to stay up to date on any changes.